Terms of Service
Last updated: March 2026 · Draft — Pending Legal Review
These Terms of Service ("Terms") govern your access to and use of the GapClose platform and services ("Service") provided by GapClose ("we," "our," or "us"). Please read these Terms carefully before using the Service.
1. Acceptance of Terms
By accessing or using the GapClose platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you may not use the platform. These terms apply to all visitors, users, and others who access or use the Service.
2. Service Description
GapClose is a healthcare quality management platform that helps primary care practices identify and close HEDIS care gaps, recapture HCC revenue, and automate patient outreach. The platform processes patient panel data uploaded by users to generate gap analyses, worklists, reports, and communications.
3. User Accounts
You must create an account to use GapClose. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. You must provide accurate, current, and complete information during registration and keep your account information updated.
4. Acceptable Use
You agree to use GapClose only for lawful purposes and in accordance with these Terms. You agree not to: use the platform in any way that violates applicable laws or regulations (including HIPAA); upload data you are not authorized to process; attempt to gain unauthorized access to any part of the platform; interfere with or disrupt the platform or its infrastructure; or use the platform to transmit malicious code or content.
5. Data Privacy and HIPAA
Your use of the platform may involve the processing of protected health information (PHI) as defined by HIPAA. We will enter into a Business Associate Agreement (BAA) with covered entities as required. Our handling of data is described in our Privacy Policy. You represent that you have the necessary authority and consent to upload patient data to the platform.
6. Disclaimers
GapClose is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or completely secure. GapClose is a decision-support tool and does not provide medical advice. All clinical decisions remain the responsibility of licensed healthcare providers.
7. Limitation of Liability
To the fullest extent permitted by law, GapClose and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of or inability to use the platform.
8. Termination
We may terminate or suspend your account and access to the platform immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the platform will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
9. Contact
If you have any questions about these Terms of Service, please contact us at: [email protected]